Refund policy

At Basant Cosmetics, we strive to ensure that you are completely satisfied with your purchase. However, we understand that there may be instances where you need to exchange or return a product. Please read the following policy carefully to understand your options:

a. Damaged or Defective Products: If you receive a damaged or defective product, please contact our Customer Service team within 48 hours of receiving your order. We will provide you with a replacement or a full refund, depending on your preference.

b. Incorrect Product Received: In the event that you receive an incorrect product, please notify us within 7 days of receiving your order. We will arrange for the correct product to be sent to you, and you may return the incorrect item to us.

c. Unsatisfactory Product: If you are unsatisfied with your purchase for any reason, you may request an exchange or refund within 14 days of receiving your order. Please note that products must be unused, unopened, and in their original packaging to be eligible for return.

a. To request an exchange, please contact our Customer Service team via email at [basant.cosmetics@gmail.com]. Please provide your order number, details of the product you wish to exchange, and the reason for the exchange.

b. Once your exchange request is approved, we will provide you with instructions on how to return the product to us. Please ensure that the product is securely packaged to prevent any damage during transit.

c. Upon receiving the returned product, we will dispatch the replacement item to you as soon as possible.

a. To request a refund, please contact our Customer Service team via email at [basant.cosmetics@gmail.com]. Please provide your order number, details of the product you wish to return, and the reason for the refund.

b. Once your refund request is approved, we will provide you with instructions on how to return the product to us. Please ensure that the product is securely packaged to prevent any damage during transit.

c. Refunds will be issued to the original payment method used for the purchase within 7-10 business days of receiving the returned product. Please note that shipping charges are non-refundable.

a. We do not accept returns or exchanges for products that have been opened or used, unless they are damaged or defective.

b. Gift cards, promotional items, and final sale items are non-refundable and cannot be exchanged.

If you have any questions or concerns about our exchange and refund policy, please don't hesitate to contact our Customer Service team. You can reach us via email at [basant.cosmetics@gmail.com].